226-270-5364

Privacy Policy

Last updated: September 23, 2026

Woodstock Towing ("we", "us") respects your privacy. This policy explains how we collect, use, share and protect personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

  • Contact form: your first and last name, email address, phone number, the service you need and your message.
  • Phone calls: the details you give us about your location, vehicle and the help you need.
  • Technical data: our web host automatically records standard server logs such as IP address, browser type and pages visited, for security and troubleshooting.

2. How We Use Your Information

We use your information only to respond to your enquiry, arrange the service you request, provide quotes and follow up with you. We do not sell your personal information or use it for unrelated marketing.

3. Sharing With Our Service Partner

Woodstock Towing is a referral service. To provide the service you request, we share your name, contact details, location and request details with our partner, Empire Towing, which performs the work. Empire Towing handles your information under its own privacy practices. We do not share your information with anyone else except where required by law.

4. Consent

By submitting our contact form or calling us, you consent to the collection, use and sharing of your information as described in this policy. You may withdraw your consent at any time by contacting us, although this may mean we cannot help with your request.

5. Third-Party Services

Our website includes an embedded Google Map. Google may collect information such as your IP address and set cookies when the map loads, under the Google Privacy Policy. Our site does not use advertising or tracking cookies.

6. Retention and Security

We keep form submissions and related emails only as long as needed to handle your request and meet any legal obligations, then delete them. We use reasonable safeguards to protect your information, including a secure (HTTPS) connection for our website.

7. Your Rights

You may ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

8. Contact Us

For privacy questions or requests, call 226-270-5364 or send us a message through our contact form.

Call 226-270-5364